How can I troubleshoot?Ī: Start by reading a list all the problems we know of. Prism is now ready to run after you click Start using Prism. Step 7: Copy the activation code from the email, and paste it into the text field to complete the activation and check the box to agree with the license agreement. Step 6: Return to the Prism activation window. From the screen in step 2 above, click Next step. This activation code allows a particular Prism serial (license) number to run on a particular computer. You may also want to check your junk/spam folder as the activation email may inadvertently be flagged as spam. Step 5: An email will be sent to you that includes your activation code. It will come from the subject line, 'GraphPad Prism activation code'. Please be patient as email can take some time to arrive. Note: When you have correctly submitted the information on this form, you will see a message that says: ' Thank you for subscribing!'. Step 4: Complete the following form with your email address and click the Submit button at the bottom. If Prism successfully points your browser to that page, the values are filled in automatically. If you have to launch the form manually (which is rare), you'll need to enter your serial number and the machine ID. If the browser doesn't open automatically, simply point your browser to. Step 3: At the same time Prism displays the dialog box in step 2, it opens a registration form in your web browser.

The labeling of the button depends on the version you are installing and the operating system. That is the button you click after registering Prism in the next step. You will also see a button labeled 'Continue', 'Next Step', or 'Enter Activation Code'. This value does not match any value used by the operating system or other software. This Machine ID is generated by Prism to uniquely identify a particular computer. Step 2: Prism will display a dialog with the Machine ID for your computer. Step 1: Enter your serial number and click Next Step. We've also created a short 'Install and activate' YouTube video here.

The instructions below are for Windows, the screens are quite similar for Mac. When you launch Prism for the first time the registration/activation process begins. The following activation process is very straightforward and usually takes less than a minute. Starting with Prism 5.04 (Windows) or 5.0d (Mac), Prism must be activated after installing.

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